Shipping policy

At Arkinn Jewells, we aim to deliver your orders safely and on time. Shipping time may vary depending on product type, location, and courier service availability.

1. Shipping Time

Ready-to-ship items are processed quickly, while custom jewelry requires production time before dispatch. Delivery time may vary based on your location and courier partner.

2. Tracking Information

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp so you can track your package.

3. Delays

Delivery delays may occur due to courier issues, customs clearance, weather conditions, holidays, or other situations beyond our control.

4. Refused or Returned Packages

If a package is refused, unclaimed, or returned due to unpaid customs fees, incorrect address, or customer unavailability, the customer may be responsible for:

Return shipping charges
Re-shipping costs
Any additional courier fees

5. Order Changes Before Shipping

If you need to update your shipping address or order details, please contact us immediately. Once the order is shipped, changes to address or delivery location cannot be made.

For custom orders, changes may not be possible once production has started.